Behavioral Choices of the Insured in Health Care > VWS Behavioral Choices of the Insured
Publisher
Centerdata
Creator
Dr. Maartje Elshout and Dr. Roxanne van Giesen (Centerdata)
Created
Oct 03 2017
Description
The purpose of the questionnaire is to examine whether consumers make a conscious and informed choice regarding their health insurance.
URL to resource
Panel
lissdata
Begin date
Apr 03 2017
| Name | English | Dutch |
|---|---|---|
| {intro} | At the end of 2016, you had the option to adjust your healthcare insurance or to switch to another insurance company. This questionnaire is… | Eind 2016 had u de mogelijkheid uw zorgverzekering aan te passen of van zorgverzekeraar te veranderen. Deze vragenlijst gaat over dit keuze… |
| mp003 | Did you personally take out the healthcare insurance you have now, or did someone else do it for you? | Hebt u zelf de zorgverzekering die u nu hebt afgesloten of heeft iemand anders dat voor u gedaan? |
| mp004 | ||
| mp005 | You indicated that someone else took out your healthcare insurance for you. Did this person check whether your healthcare insurance was sti… | U hebt aangegeven dat iemand anders uw zorgverzekering heeft afgesloten. Heeft deze persoon eind vorig jaar gekeken of uw zorgverzekering n… |
| {introex} | The following questions are about the process involved in choosing whether or not to adjust a healthcare insurance. You indicated that you … | De volgende vragen gaan over het keuzeproces bij het wel of niet aanpassen van een zorgverzekering. U hebt aangegeven dat u niet zelf uw zo… |
| mp006 | You indicated that someone else took out your healthcare insurance for you. We would also like to know what you did personally. Please indi… | U hebt aangegeven dat iemand anders uw zorgverzekering heeft afgesloten. We willen ook graag weten wat u zelf hebt gedaan. Wilt u aangeven … |
| mp007 | In a previous questionnaire, you indicated that you did not switch to another healthcare insurance company at the end of last year. Please … | U hebt in een eerdere vragenlijst aangegeven dat u eind vorig jaar niet bent overgestapt van zorgverzekeraar. Wilt u aangeven welke situati… |
| mp008 | Why did you only look at your own healthcare insurer? | Waarom hebt u alleen naar uw eigen zorgverzekeraar gekeken? |
| mp009 | ||
| mp010 | In a previous questionnaire, you indicated that you did not switch to a different healthcare insurer at the end of last year, but did look … | U hebt in een eerdere vragenlijst aangegeven dat u eind vorig jaar niet bent overgestapt van zorgverzekeraar, maar hier wel dingen over had… |
| mp011 | Please indicate which of the following most applies to you: | Geef hieronder aan wat het beste op u van toepassing is: |
| mp012 | Why did you only look at your own healthcare insurer? | Waarom hebt u alleen naar uw eigen zorgverzekeraar gekeken? |
| mp013 | ||
| mp014 - mp020 | On the following 9 screens, you will be shown a number of statements. After that, we will ask you a number of general questions. Please ind… | U krijgt nu 9 schermen met stellingen voorgelegd. Daarna volgen nog wat algemene vragen. Geef aan in hoeverre u het eens bent met de volgen… |
| mp021 - mp027 | Please indicate to what extent you agree with the following statements. There are no right or wrong answers. If you do not know or are not … | Geef aan in hoeverre u het eens bent met de volgende stellingen. Er zijn geen goede of foute antwoorden. Als u iets niet weet, vul dan in w… |
| mp028 - mp035 | Please indicate to what extent you agree with the following statements. There are no right or wrong answers. If you do not know or are not … | Geef aan in hoeverre u het eens bent met de volgende stellingen. Er zijn geen goede of foute antwoorden. Als u iets niet weet, vul dan in w… |
| mp036 - mp041 | Please indicate to what extent you agree with the following statements. There are no right or wrong answers. If you do not know or are not … | Geef aan in hoeverre u het eens bent met de volgende stellingen. Er zijn geen goede of foute antwoorden. Als u iets niet weet, vul dan in w… |
| mp042 - mp049 | Please indicate to what extent you agree with the following statements. There are no right or wrong answers. If you do not know or are not … | Geef aan in hoeverre u het eens bent met de volgende stellingen. Er zijn geen goede of foute antwoorden. Als u iets niet weet, vul dan in w… |
| mp050 - mp055 | Please indicate to what extent you agree with the following statements. There are no right or wrong answers. If you do not know or are not … | Geef aan in hoeverre u het eens bent met de volgende stellingen. Er zijn geen goede of foute antwoorden. Als u iets niet weet, vul dan in w… |
| mp056 - mp062 | Please indicate to what extent you agree with the following statements. There are no right or wrong answers. If you do not know or are not … | Geef aan in hoeverre u het eens bent met de volgende stellingen. Er zijn geen goede of foute antwoorden. Als u iets niet weet, vul dan in w… |
| mp063 - mp071 | Please indicate to what extent you agree with the following statements. There are no right or wrong answers. If you do not know or are not … | Geef aan in hoeverre u het eens bent met de volgende stellingen. Er zijn geen goede of foute antwoorden. Als u iets niet weet, vul dan in w… |
| mp072 - mp075 | It can be difficult to take the step to research your healthcare insurance. On top of that, it can be difficult to compare healthcare insur… | Het kan soms lastig zijn om de stap te maken om u te verdiepen in uw zorgverzekering. Bovendien kan het lastig zijn zorgverzekeringen te ve… |
| mp076 - mp079 | We now have a few more general questions. Below, please indicate for each service how often you have switched. If you are not sure, please … | Er volgen nu nog wat algemene vragen. Geef hieronder per dienst aan hoe vaak u bent overgestapt. Als u hier niet zeker van bent, geef dan e… |
| mp080 | You indicated that you switched to a different healthcare insurer [mp076] times. When was the last time you switched? | U hebt aangegeven dat u [mp076] keer van zorgverzekeraar bent overgestapt. Wanneer was de laatste keer dat u bent overgestapt? |
| mp081 | You indicated that you switched to a different energy provider [mp077] times. When was the last time you switched? | U hebt aangegeven dat u [mp077] keer van energieleverancier bent overgestapt. Wanneer was de laatste keer dat u bent overgestapt? |
| mp082 | You indicated that you switched to a different mobile phone provider [mp078] times. When was the last time you switched? | U hebt aangegeven dat u [mp078] keer van mobiele telefoon aanbieder bent overgestapt. Wanneer was de laatste keer dat u bent overgestapt? |
| mp083 | You indicated that you switched to a different car insurance [mp079] times. When was the last time you switched? | U hebt aangegeven dat u [mp079] keer van autoverzekering bent overgestapt. Wanneer was de laatste keer dat u bent overgestapt? |
| mp084 | Some people take out collective healthcare insurance. A collective healthcare insurance policy is an insurance policy that you take out tog… | Sommige mensen sluiten een collectieve zorgverzekering af. Een collectieve zorgverzekering is een verzekering die je met een groot aantal m… |
| mp085 | Through which organization do you have collective healthcare insurance? | Via welke organisatie hebt u een collectieve zorgverzekering? |
| mp086 | ||
| mp087 - mp090 | In an earlier questionnaire, you indicated that you did not switch to a healthcare insurance policy with a different healthcare insurer. Di… | U hebt in een eerdere vragenlijst aangegeven dat u eind vorig jaar niet bent overgestapt naar een zorgverzekering van een andere zorgverzek… |
| mp091 - mp092 | How many years were you with the healthcare insurer with whom you were insured last year (2016)? Do count 2016 in your answer, but not this… | Hoeveel jaar zat u al bij de zorgverzekeraar bij wie u vorig jaar (in 2016) verzekerd was? Reken vorig jaar (2016) wel mee, maar dit jaar (… |
| mp093 | How often did you communicate with an employee of the healthcare insurer with whom you were insured in 2016 (e.g. by phone, chat, email)? I… | Hoe vaak hebt u contact gehad met een medewerker van de zorgverzekeraar die u in 2016 had? (bv. telefonisch, via de chat, via de e-mail)? A… |
| mp094 | Estimate | Schatting |
| mp095 - mp103 | What did you communicate about with the healthcare insurer with whom you were insured in 2016? | Waarover hebt u contact gehad met de zorgverzekeraar die u in 2016 had? |
| mp104 | What is your general opinion of the communication with your healthcare insurer? | Hoe zou u over het algemeen het contact met uw zorgverzekeraar beoordelen? |
| mp105 | To what extent do you agree with the following statement? I am so satisfied with my current healthcare insurer that it would take a lot to … | In hoeverre bent u het eens met de volgende stelling? Ik ben zó tevreden met mijn huidige zorgverzekeraar dat ik niet gauw weg zou gaan. |
| mp106 | Do you feel like, in your situation, you can switch to the basic insurance policy of a different healthcare insurer? | Hebt u het idee dat u in uw situatie tijdens de overstapperiode kunt overstappen naar de basisverzekering van een andere zorgverzekeraar? |
| mp107 | ||
| mp108 | Did anything change in your situation in 2016 as a result of which you already knew that you would need different care, or more or less car… | Is er in 2016 iets veranderd in uw situatie waardoor u al wist dat u in 2017 andere zorg of meer of minder zorg nodig hebt? |
| mp109 | Do you have additional coverage on top of your basic healthcare insurance policy? | Hebt u naast een basisverzekering ook een aanvullende zorgverzekering? |
| mp110 - mp114 | Finally, to what extent do you agree with the following statements? | Tot slot, in hoeverre bent u het eens met de volgende stellingen? |
| mp115 - mp119 | Note: Please complete the questionnaire until you are returned to the starting screen. Only then will the system register the questionnaire… | NB: Maakt u alstublieft de vragenlijst af totdat u weer bij het beginscherm komt. Pas dan registreert het systeem de vragenlijst als volled… |
| Variable | Dataset | English | Dutch |
|---|---|---|---|
| nomem_encr | mp17a | Number of the household member encrypted | |
| mp17a_m | mp17a | Year and month of the field work period | |
| mp17a001 | mp17a | Did you switch to a different healthcare insurance company at the end of last year (before 1 January 2017)? | |
| mp17a002 | mp17a | Did the respondent receive the PC layout or the mobile layout? | |
| mp17a003 | mp17a | Did you personally take out the healthcare insurance you have now, or did someone else do it for you? | |
| mp17a004 | mp17a | Someone else took out my healthcare insurance for me, namely: | |
| mp17a005 | mp17a | Did this person check whether your healthcare insurance was still appropriate for you at the end of last year? | |
| mp17a006 | mp17a | You indicated that someone else took out your healthcare insurance for you. Please indicate which of the following situations most applies to you. | |
| mp17a007 | mp17a | In a previous questionnaire, you indicated that you did not switch to another healthcare insurance company at the end of last year. Please indicate which of the following situations most applies to you. | |
| mp17a008 | mp17a | Why did you only look at your own healthcare insurer? | |
| mp17a009 | mp17a | Another reason, namely: | |
| mp17a010 | mp17a | In a previous questionnaire, you indicated that you did not switch to a different healthcare insurer at the end of last year, but did look up information about this. Please indicate which of the following situations most applies to you. | |
| mp17a011 | mp17a | Please indicate which of the following most applies to you: | |
| mp17a012 | mp17a | Why did you only look at your own healthcare insurer? | |
| mp17a013 | mp17a | Another reason, namely: | |
| mp17a014 | mp17a | Looking into/comparing healthcare insurance policies takes a lot of time. | |
| mp17a015 | mp17a | I find it worthwhile to figure out whether there is a better healthcare insurance for me. | |
| mp17a016 | mp17a | It is easy to figure out whether there is a better healthcare insurance for me. | |
| mp17a017 | mp17a | Looking for a better healthcare insurance can improve my situation. | |
| mp17a018 | mp17a | It was not clear to me why I should look into my healthcare insurance. | |
| mp17a019 | mp17a | I had a clear reason to look into my healthcare insurance. | |
| mp17a020 | mp17a | The benefits of looking into healthcare insurance policies were clear to me. | |
| mp17a021 | mp17a | I do not want to make a wrong choice by switching to a different healthcare insurance. | |
| mp17a022 | mp17a | I am afraid that I will regret it if I switch to a different healthcare insurance. | |
| mp17a023 | mp17a | I think that switching to a different healthcare insurance may turn out to be disappointing afterwards. | |
| mp17a024 | mp17a | I had no idea where to start looking into/comparing healthcare insurance policies. | |
| mp17a025 | mp17a | When choosing between different healthcare insurance policies, there are too many insurance policies to compare. | |
| mp17a026 | mp17a | When choosing between different healthcare insurance policies, the different insurance policies have too many aspects to compare (e.g. payouts, fees, freedom of choice in care, service). | |
| mp17a027 | mp17a | There is too much information to read through when comparing healthcare insurance policies. | |
| mp17a028 | mp17a | It’s not much effort for me to find out how healthcare insurance policies compare. | |
| mp17a029 | mp17a | It is easy to tell the difference between different healthcare insurance policies. | |
| mp17a030 | mp17a | I would quickly lose track of all the information if I were to compare healthcare insurance policies. | |
| mp17a031 | mp17a | I understand the information when comparing healthcare insurance policies. | |
| mp17a032 | mp17a | When comparing healthcare insurance policies, the information is explained clearly. | |
| mp17a033 | mp17a | I am someone who deliberates for a long time when choosing a healthcare insurance policy. | |
| mp17a034 | mp17a | Once I have collected all information about healthcare insurance policies, I find it difficult to make decisions. | |
| mp17a035 | mp17a | I am good at making choices between the different healthcare insurance policies. | |
| mp17a036 | mp17a | I keep putting off figuring out whether my healthcare insurance is still appropriate for me. | |
| mp17a037 | mp17a | I find it difficult to choose a moment before it’s too late to change my healthcare insurance. | |
| mp17a038 | mp17a | I have a clear reason to take action before it’s too late to change my healthcare insurance. | |
| mp17a039 | mp17a | I have the idea that, after choosing for another healthcare insurance, there is a lot I need to do to arrange the change. | |
| mp17a040 | mp17a | I find that arranging a switch to another healthcare insurer is too much of a hassle. | |
| mp17a041 | mp17a | Once I know what healthcare insurance policy I want, switching to that policy is easy to arrange. | |
| mp17a042 | mp17a | I feel that the benefit I would get by switching to a different health insurer now is less than if I had made the switch earlier. | |
| mp17a043 | mp17a | I think that it would have been smarter to switch in one of the previous years than to do it now. | |
| mp17a044 | mp17a | There have probably been more advantageous opportunities to switch to a different healthcare insurer in the past. I am afraid that I will come to regret not switching then. | |
| mp17a045 | mp17a | It is important to choose the right healthcare insurance. | |
| mp17a046 | mp17a | It is important to have good healthcare insurance. | |
| mp17a047 | mp17a | It is very important to me to be able to get the right care when I need it. | |
| mp17a048 | mp17a | It is important not to make a bad choice in your healthcare insurance. | |
| mp17a049 | mp17a | I don’t really care that much whether I have good healthcare insurance. | |
| mp17a050 | mp17a | My healthcare insurance in 2016 was a good fit for the care I expected I would need in 2017. | |
| mp17a051 | mp17a | I expected that I would be using different care services in 2017 than I did in 2016. | |
| mp17a052 | mp17a | I thought that my use of care services would be more or less the same in 2017 as it was in 2016. | |
| mp17a053 | mp17a | I thought that I would pay less with another healthcare insurer. | |
| mp17a054 | mp17a | I thought that I would benefit from switching. | |
| mp17a055 | mp17a | I thought that other healthcare insurers would be better. | |
| mp17a056 | mp17a | I have seen many advertisements about the choosing of appropriate healthcare insurance. | |
| mp17a057 | mp17a | I have seen many advertisements by healthcare insurers. | |
| mp17a058 | mp17a | Many people told me they were going to switch to a different healthcare insurer. | |
| mp17a059 | mp17a | I think that many people like me switch to another healthcare insurer. | |
| mp17a060 | mp17a | I was satisfied with the healthcare insurance I had in 2016. | |
| mp17a061 | mp17a | I trusted the healthcare insurer I had in 2016. | |
| mp17a062 | mp17a | I thought the healthcare insurance I had in 2016 was fine. | |
| mp17a063 | mp17a | I was satisfied with the premium I paid for the healthcare insurance I had in 2016. | |
| mp17a064 | mp17a | I was satisfied with the service of the healthcare insurer I had in 2016. | |
| mp17a065 | mp17a | I was satisfied with the customer-centeredness of the healthcare insurer I had in 2016. | |
| mp17a066 | mp17a | I was satisfied with which healthcare providers were affiliated with the healthcare insurer I had in 2016. | |
| mp17a067 | mp17a | I was satisfied with the number of healthcare providers affiliated with the healthcare insurer I had in 2016. | |
| mp17a068 | mp17a | I was satisfied with my additional coverage. | |
| mp17a069 | mp17a | Healthcare insurers / healthcare insurance policies barely differ from each other. | |
| mp17a070 | mp17a | All healthcare insurance policies are similar. | |
| mp17a071 | mp17a | There are many differences between the healthcare insurance policies of different healthcare insurers. | |
| mp17a072 | mp17a | To be given a good picture of what I might be missing out on if I don’t switch. | |
| mp17a073 | mp17a | To be given a summary of appropriate healthcare insurance policies based on characteristics that apply to me. | |
| mp17a074 | mp17a | To be given a step-by-step plan for comparing healthcare insurance policies. | |
| mp17a075 | mp17a | To be actively reminded of the deadline before which I need to make the switch, if I want to do so. | |
| mp17a076 | mp17a | Healthcare insurer | |
| mp17a077 | mp17a | Energy provider | |
| mp17a078 | mp17a | Mobile phone provider | |
| mp17a079 | mp17a | Car insurance | |
| mp17a080 | mp17a | You indicated that you switched to a different healthcare insurer [mp17a076] times. When was the last time you switched? | |
| mp17a081 | mp17a | You indicated that you switched to a different energy provider [mp17a077] times. When was the last time you switched? | |
| mp17a082 | mp17a | You indicated that you switched to a different mobile phone provider [mp17a078] times. When was the last time you switched? | |
| mp17a083 | mp17a | You indicated that you switched to a different car insurance [mp17a079] times. When was the last time you switched? | |
| mp17a084 | mp17a | Do you have a collective healthcare insurance policy? | |
| mp17a085 | mp17a | Through which organization do you have collective healthcare insurance? | |
| mp17a086 | mp17a | other, namely: | |
| mp17a087 | mp17a | Did you change anything with your own healthcare insurer? no | |
| mp17a088 | mp17a | Did you change anything with your own healthcare insurer? yes, I took out a different basic healthcare insurance policy | |
| mp17a089 | mp17a | Did you change anything with your own healthcare insurer? yes, I took out (different) additional coverage | |
| mp17a090 | mp17a | Did you change anything with your own healthcare insurer? yes, I stopped my additional coverage | |
| mp17a091 | mp17a | How many years were you with the healthcare insurer with whom you were insured last year (2016)? | |
| mp17a092 | mp17a | Estimate | |
| mp17a093 | mp17a | How often did you communicate with an employee of the healthcare insurer with whom you were insured in 2016 (e.g. by phone, chat, email)? | |
| mp17a094 | mp17a | Estimate | |
| mp17a095 | mp17a | What did you communicate about with the healthcare insurer with whom you were insured in 2016? submission or handling of a claim | |
| mp17a096 | mp17a | What did you communicate about with the healthcare insurer with whom you were insured in 2016? information about the payment of the healthcare insurance premium | |
| mp17a097 | mp17a | What did you communicate about with the healthcare insurer with whom you were insured in 2016? advice about a healthcare provider (e.g. medical specialist) | |
| mp17a098 | mp17a | What did you communicate about with the healthcare insurer with whom you were insured in 2016? advice about my healthcare insurance | |
| mp17a099 | mp17a | What did you communicate about with the healthcare insurer with whom you were insured in 2016? administrative matters (e.g. requesting an insurance card, changing details) | |
| mp17a100 | mp17a | What did you communicate about with the healthcare insurer with whom you were insured in 2016? waiting list assistance | |
| mp17a101 | mp17a | What did you communicate about with the healthcare insurer with whom you were insured in 2016? a complaint about the healthcare insurer | |
| mp17a102 | mp17a | What did you communicate about with the healthcare insurer with whom you were insured in 2016? other, namely: | |
| mp17a103 | mp17a | other, namely: | |
| mp17a104 | mp17a | What is your general opinion of the communication with your healthcare insurer? | |
| mp17a105 | mp17a | To what extent do you agree with the following statement? I am so satisfied with my current healthcare insurer that it would take a lot to make me leave them. | |
| mp17a106 | mp17a | Do you feel like, in your situation, you can switch to the basic insurance policy of a different healthcare insurer? | |
| mp17a107 | mp17a | no, for another reason, namely: | |
| mp17a108 | mp17a | Did anything change in your situation in 2016 as a result of which you already knew that you would need different care, or more or less care, in 2017? | |
| mp17a109 | mp17a | Do you have additional coverage on top of your basic healthcare insurance policy? | |
| mp17a110 | mp17a | I am often short on money. | |
| mp17a111 | mp17a | I constantly wonder whether I have enough money. | |
| mp17a112 | mp17a | I am often worried about money. | |
| mp17a113 | mp17a | I only focus on what I have to pay now. I’ll worry about the rest later. | |
| mp17a114 | mp17a | I feel like I have little control over my financial situation. | |
| mp17a115 | mp17a | Was it difficult to answer the questions? | |
| mp17a116 | mp17a | Were the questions sufficiently clear? | |
| mp17a117 | mp17a | Did the questionnaire get you thinking about things? | |
| mp17a118 | mp17a | Was it an interesting subject? | |
| mp17a119 | mp17a | Did you enjoy answering the questions? | |
| mp17a120 | mp17a | Starting date questionnaire | |
| mp17a121 | mp17a | Starting time questionnaire | |
| mp17a122 | mp17a | End date questionnaire | |
| mp17a123 | mp17a | End time questionnaire | |
| mp17a124 | mp17a | Duration in seconds |